Frequently Asked Questions
Everything you need to know about our odd-but-delicious market finds.
How do you ensure the quality of 'imperfect' produce?
Every item undergoes a rigorous quality inspection. While our fruits and vegetables may have unique shapes or minor skin blemishes, they are always fresh, delicious, and meeting food safety standards.
Where do you deliver?
Currently, we deliver to most urban areas across the country. You can check if we serve your specific zip code by entering it at the top of our homepage.
Can I customize the contents of my box?
Yes! Each week you will receive an email to 'Manage Your Box' where you can swap out specific items or add pantry staples based on our current seasonal surplus.
What is your refund policy for damaged goods?
If any item arrives in a condition that is unfit for consumption, please take a photo and contact our support team within 24 hours for a full credit or refund.
Are your products organic?
We offer both organic and conventionally grown produce. Each item in our market is clearly labeled so you can make the choice that best fits your lifestyle.
How does Oddbox Market help the environment?
By sourcing produce that supermarkets reject due to cosmetic standards, we prevent food waste at the farm level, reducing CO2 emissions and saving the water used in production.