Returns & Exchanges
At Oddbox Market, we strive to deliver the freshest rescued produce, but if your items arrive in less-than-perfect condition, we are here to make it right. Due to the perishable nature of our products, please report any issues within 24 hours of delivery to qualify for a refund or credit.
Document the Issue
Take clear photos of the damaged items and the shipping label on your box as soon as you notice a problem.
Contact Support
Email our customer care team at support@oddboxmarket.com with your order number and the photos attached.
Internal Review
Our team will assess the damage and process your request for a store credit or a direct refund within 48 hours.
Eco-Friendly Disposal
Since we cannot accept physical returns of food for safety reasons, please compost or dispose of the damaged items locally.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing